Lulus Reviews

Bought a few pieces from Lulu's that just a little over $100. A few days later I got a message saying I owe DHL $105 for Shipping/ Handling and VAT. I would've never bought anything from them if I knew I'd be wasting money like that. I've bought from so many other American companies and never been charged that amount! I couldn't spent my money else where and that's what I'll do. Don't waste your money like I did!

I would not recommend purchasing from this website if you are located in Canada. A dress listed on the website as $89 ended up costing me $170 CAD. Now that I need to return the dress, I will be losing about $60.

Firstly, note that the price you see on the website is in USD. When you check out, the price that you pay at this point does not include the conversion (which could be expected), duty or tax. These are all charged after the fact. I was surprised when DHL was texting me asking for money and honestly thought it was spam. I do not feel like this was made clear before I checked out, but very possible I just missed it.

However, now that I need to return the dress, I am losing the shipping, duty and tax. Email communications I received from the company say that return shipping is free within 10 days, but apparently this does not include Canadians and I am on the hook for that as well. I had an unsatisfactory exchange with customer service about how this is misleading and they basically said "thanks for your feedback <3 xo".

Honestly, all of this wouldn't be that terrible if the size guide on their website hadn't said that I was a 97% match for this dress and their customer service was more helpful. If you are positive that the dress will fit, go ahead and order. If not, know you will be losing a considerable amount of money on the return.

I had ordered a pair of Free People denim shorts that came in the wrong color/style. I had seen in reviews that this had happened to more than one customer. I called customer service and explained the situation. The woman (I wish I saved her name!) was so patient and helpful. She went as far as to contact the warehouse and have them screenshot a photo of the shorts to her, which she then forwarded to me. We confirmed these were the correct pair and she then also informed me that they were now on sale, so credited me back the difference. I received the correct pair days later. I wish everything was this easy. In a world of ordering online and therefore having more returns that usual- this was such an amazing customer service experience.

Bought two of the same dress for $69 each cost £156 and then had to pay £65 for customs which was not clearly stated on their website.
The dresses are of poor quality and colours are not the same as advertised on the website.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.

I have tried about 7 different dresses from Lulus. My size is medium and I matched it with their medium size as well online. I bought 2 dresses of the same style but with different colors. One dress will not zip up and the other one was tight at the hips and the waist! Another dress had sequins but then everytime I wore the dress, the sequins kept falling off. Yet still, another dress was a wrap style dress and my boobs were not covered at all by the dress. I give up. I am NEVER buying from them again. They do ship the dresses right away and if you ship things back within 10 days, you can get a full refund. (I really appreciated this, check the fine print first however, if it's a final sale for eg.).
They also offer free shipping on orders >= $50 compared to shopwo.com's $100 order total.

I’ve been buying clothes from here for years. I’ve never had issues with the clothing or customer service

Extremely poor customer service! Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Make sure to keep the tags on because they won't return it without one. I don't recommend this company, they don't value their customers.

Extremely poor customer service! Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Make sure to keep the tags on because they won’t return it without one. I don’t recommend this company, they don’t value their customers.

Spent 40 bucks on tax fees on a $70 dress (+30 for delivery). The dress isn't my size so I'll have to send the dress back at my expense... meaning I'll have no dress and spend close to 100 euros for nothing.

Quality isn't great either.